Sorry that your whole situation sucks.
Too bad you couldn't get someone on the phone at Paypal, ask them to put you on hold, and have them shout across their sea of cubicles: "Hey, is anyone here a skier ???" … and have that person deal with your claim. This bureaucratic run-around just makes you want to open another bottle of wine or whiskey to numb the pain.
I once had a nightmare claim with a fictitious car-rental damage claim, and also a nightmare travel claim. It consumes hours/days out of one's life, and for me, not worth the emotional toll to get what any sane person would think was the correct/just outcome. They just beat you down to submit in the end anyway.
In the case of Paypal, it is shameful of them. The percentages they charge is there to protect both the buyer AND the seller. Other than that, their money-handling services are of no value IMO. In Canada, many of us pay each other with Interac e-transfers. Zero fees, but no protection. But I do lot of deals on my golf forum with guys I "online know" for a long time, so no worries at all. Even on our national Buy & Sell site "Kijiji" ( owned by eBay BTW ) I will only accept cash or e-Transfer, never Paypal, and I have done tons of deals with complete strangers.
Hopefully the end of your ordeal is near, a sincere Good Luck that it is
Thank you for this. That said I can't think about it too much because it really irritates me. Life is too short. I'm about to throw a pair of demo bindings on these skis and say F it all. Trying one last attempt at paypal because their practices are bogus and calling them out on twitter and Facebook seemed to get their attention. I try not to use alcohol as a crutch BUT it really irks me how someone can do this. That said I must hope for karma and do what I can to move on. I'd be lying if i said I didn't hope the jackass who screwed didn't meet his karma maker. I really appreciate your comment. Thank you.