What kind of service issues are people having with Canyon?
And not trying to be difficult here..genuinely curious. I worked in the business and many mfgrs were very much against individuals buying bikes in boxes because their competency was suspect and they didn't want to handle a lot of dubious warranty claims. I'm curious if this is what's happening or if they genuinely have issues.
Considering my English, it's going to be a bit longer, so sorry for this now already
First thing is, people tend to keep them mouth shut when all is well, so not many people brag around how good their bike is working. On the other hand, especially today with FB, Twitter and internet forums, everyone are complaining like crazy (mostly in anonymous way) about every single detail that is not as they wish. So you end up with something what I have found, when checking last year before I bought my Canyon Lux mtb. Lux (and Nerve, which have similar/same rear suspension) is suppose to be really crappy and bearing of rear suspension last some 100km and then you get play in them and need to be changed. There's some German mtb forum, where there's 50 pages of this problem. So considering there's 50 pages of these noise creaking, bearings failing problems, bike really needs to be bad. Well... until you start reading through and notice there were 3 members who produced those 50 pages. I'm not joking here, but there were really 3!! people having this problems, and those 50 pages were from these 3 guys. Then there's whole bunch of posts of cracked frames. I know they crack, but they crack with pretty much every company I know, from Specialized and Cannondale to Canyon. Now if there's more of them, I have no idea, but I guess forums are not best way to have proper statistics about that.
Another thing is speed of delivery. Personally I have only good experiences. When ordering bike (it wasn't on stock) it was 3-4 weeks stated on order. I had my bike in my hands in less then 2 weeks. Now Canyon had some sale, so I ordered new Shimano SLX brakes for my wife (her Formula RX goes on my nerves as contrary to my previous Formula R1 I'm not able to bleed them really good), and I added spare derailleur hanger for my Lux. I placed order on Monday, and yesterday evening (Wednesday) I got tracking number and confirmation order was shipped. On the other side, people are complaining they placed order for derailleur hanger in May and shipping date is suppose to be December. Could be, but personally I have just good experiences.
And then there's argument, which normally comes from LBS employees/owners, that you have zero service with Canyon. It might be different in USA, but over here when for example Specialized frame cracks and you need warranty, you do take it back to LBS, but they deal with importer and importer deals with Specialized, and only when Specialized HQ confirms exchange, you get new bike, which in my opinion is not much better then dealing directly with Canyon, as in either case you are not going to get your bike swapped in week.
So I would say some people really have issues, but I guess there's no company with no issues or problems, and majority is just over blown bubble. Again, only from my personal experience, I have good ones. But I just might have been lucky