So me and my wife went skiing for the past time this past weekend after experiencing 30+ New England winters and dreading each one. We figured having something to look forward to may be helpful. We wanted to take a beginner course, so we booked a beginners lesson at a small mountain that was pretty cheap, $100 for a 2 hour lesson, lift passes, and all the rental gear. It started off pretty terrible from the start. Mind you, the package we bought had capital letters DO NOT BOOK THIS PACKAGE IF YOU HAVE EVER SKIED THIS IS FOR COMPLETE BEGINNERS. So we get there, and nobody shows us how to put the boots on. When I politely asked a staff member to show us they gave an exasperated sigh as if this was a huge bother and hastily buckled up our boots without really explaining what they were doing. Already I'm like huh, not really that beginner friendly but whatever. We get the skis and helmet, and they don't give us the poles, and tell us to go out to the hill to the instructor. So I'm thinking alright maybe the instructor has the poles.
We get out to the instructor, first thing she does is essentially scold us like we were 7 year olds who tied their shoes wrong about how our boots were done. Anyway, this isn't my first customer service experience, so right off the rip I accepted that they were dicks all around but I wasn't going to let it get in the way of my time or my ability to learn and brushed it off. HERE is where I'm really curious of whether we got a terrible lesson.
My wife and I asked if we needed poles for the lesson. She stood there in thought for about 7 seconds before saying an unconvincing "eh, I guess not". I don't know much about skiing, but I do know that the poles seem fairly significant. First thing she showed is how to put on the skis and then had us shuffle around in a circle on them. Cool, makes sense. She then took us to a small hill where I assumed she wanted us to practice going down and stopping with the South Park episode in my head (french fry, pizza, french fry, pizza). No, she wanted us to learn turning without first learning to stop. Again, sure, I'm no expert so lets do it. The way she taught turning just...seemed wrong. First, we had no poles, so she had us hold our arms out as if we were holding them. Then she pushed us down and said in order to turn you COMPLETELY turn your head to look back over the shoulder you want to turn and just keep looking over your shoulder. I know I'm new to skiing, but I have seen skiing before, and people generally look like they are looking forward...where they're going. Repeatedly I would turn my head all the way over my shoulder, start going super fast in that direction, she would then start screaming "KEEP YOUR HEAD TURNED COMMIT TO THE TURN, COMMIT", and before I ran into something I would just fall down because she didn't teach us how to stop. She also would not tell me a strategy on how to get up (I knew I would fall, I didn't know it was so hard to get up), and when I asked "hey what's the easiest way to get up?" she said "Don't fall". Cool. I'm a strong guy, no body builder but I'm decently strong, and getting up off the ground with no help is REALLY difficult. She would just stand over you, not even lend you a hand, and just say "nope not getting up that way, nope that won't work". Anyway, I basically started just popping a ski off and hobbling my way down.
We did this for essentially an hour and then the lesson was over. My wife and I throughout the day would ask "what did we do wrong there?" and she would just say "Don't know". Is this what a first time lesson is supposed to look like?? Did we just choose a cheap mountain and a cheap lesson and get what we paid for? Do you really learn without poles and without learning to stop?!
Just any thoughts on this experience from skiers would be helpful. I fell on the magic carpet which was super embarrassing as well because...surprise surprise when I asked how to do it she just said "just get on".
We get out to the instructor, first thing she does is essentially scold us like we were 7 year olds who tied their shoes wrong about how our boots were done. Anyway, this isn't my first customer service experience, so right off the rip I accepted that they were dicks all around but I wasn't going to let it get in the way of my time or my ability to learn and brushed it off. HERE is where I'm really curious of whether we got a terrible lesson.
My wife and I asked if we needed poles for the lesson. She stood there in thought for about 7 seconds before saying an unconvincing "eh, I guess not". I don't know much about skiing, but I do know that the poles seem fairly significant. First thing she showed is how to put on the skis and then had us shuffle around in a circle on them. Cool, makes sense. She then took us to a small hill where I assumed she wanted us to practice going down and stopping with the South Park episode in my head (french fry, pizza, french fry, pizza). No, she wanted us to learn turning without first learning to stop. Again, sure, I'm no expert so lets do it. The way she taught turning just...seemed wrong. First, we had no poles, so she had us hold our arms out as if we were holding them. Then she pushed us down and said in order to turn you COMPLETELY turn your head to look back over the shoulder you want to turn and just keep looking over your shoulder. I know I'm new to skiing, but I have seen skiing before, and people generally look like they are looking forward...where they're going. Repeatedly I would turn my head all the way over my shoulder, start going super fast in that direction, she would then start screaming "KEEP YOUR HEAD TURNED COMMIT TO THE TURN, COMMIT", and before I ran into something I would just fall down because she didn't teach us how to stop. She also would not tell me a strategy on how to get up (I knew I would fall, I didn't know it was so hard to get up), and when I asked "hey what's the easiest way to get up?" she said "Don't fall". Cool. I'm a strong guy, no body builder but I'm decently strong, and getting up off the ground with no help is REALLY difficult. She would just stand over you, not even lend you a hand, and just say "nope not getting up that way, nope that won't work". Anyway, I basically started just popping a ski off and hobbling my way down.
We did this for essentially an hour and then the lesson was over. My wife and I throughout the day would ask "what did we do wrong there?" and she would just say "Don't know". Is this what a first time lesson is supposed to look like?? Did we just choose a cheap mountain and a cheap lesson and get what we paid for? Do you really learn without poles and without learning to stop?!
Just any thoughts on this experience from skiers would be helpful. I fell on the magic carpet which was super embarrassing as well because...surprise surprise when I asked how to do it she just said "just get on".