- Joined
- Nov 24, 2017
- Posts
- 2,237
Just returned home (it is a 6 hour drive) from Aspen, and was totally blown away.
Over the last year I have had so many shit customer service experiences: booking nice vaca locations, and shit is falling apart at the seams due to lack of staff / no one caring. One example of great CS in Aspen: I finished lunch at Merry Go Round at Highlands. I was texting someone, and a young lady came for my tray. Before she took it she asked if she could refill my water. Small thing. But small things go such a long way. Every day I had a few experiences where staff went the extra little bit.
I have had the luxury of numerous resort, cat and heli weeks as part of my job, and for recreation. This was, by far, one of my better experiences. The only other that comes close was Targhee, back in the day, before Targhee became a thing.
The entire industry could learn a thing or two from SkiCo.
Over the last year I have had so many shit customer service experiences: booking nice vaca locations, and shit is falling apart at the seams due to lack of staff / no one caring. One example of great CS in Aspen: I finished lunch at Merry Go Round at Highlands. I was texting someone, and a young lady came for my tray. Before she took it she asked if she could refill my water. Small thing. But small things go such a long way. Every day I had a few experiences where staff went the extra little bit.
I have had the luxury of numerous resort, cat and heli weeks as part of my job, and for recreation. This was, by far, one of my better experiences. The only other that comes close was Targhee, back in the day, before Targhee became a thing.
The entire industry could learn a thing or two from SkiCo.
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