I've had Rainy Pass do a ton of alterations, repairs, etc. in recent years. Some pretty complicated stuff on nice garments. I've always been VERY pleased with the end result, and I think they're good with the customer service. They pretty much always beat the timeline that they've quoted me. They aren't cheap, and I know that every time I have work done there I cringe a bit, swear that I won't do it again, get it back done perfectly, start to use it and I completely forget the price. I guess that they ought to charge a healthy price, as the work is top quality. I can never tell that it's an alteration. They've also done some warranty work for me on a couple of Arcteryx things. Two thumbs up!!