How many times have we seen this on the ski wall where a spouse wants "the best" or I am on the [cough]Mantra[/cough], therefore that is the best ski for my buddy Charlie who is just starting or the Aura for my 105lb wife who never skis more than blue goomers.
Back to the return...Sir, we didn't sell you that bike, you bought it. You came to us asking specifically for that bike. What is a salesperson's responcabilty in this situation, do they ask "Are you sure thats what you want?"
That ski analogy is beyond perfect. And damnit all if it isn't ALWAYS the Mantranina. Or the Bonafide.
You've no idea how many times I've used the "I wont sell you that but I wont stop you from buying it" on people this year.