Just bumping this up with a warranty report. I purchased my Grass Sticks in December 2015. I've had 2 repair experiences with Grass Sticks and both have been awesome.
The first time the entire tip and basket assembly just came off. Nothing fun, just popped off. I was able to recover the assembly and contacted the company. As it happened I was going to be in Steamboat the next weekend so they just came to the condo when I was out and about, repaired them at the truck, left them by the door and sent me a note not to use them for 24 hours. No issues with that since.
A couple weekends ago I noticed that my straps were coming unraveled. They used to use hemp for their straps which was great in theory but they've since gone to a polyester as they didn't hold up well. I sent an email to the company on Saturday, had a response on Monday and new straps were in the mailbox last night with instructions on how to replace them. The email even inquired to find out if the baskets were holding up okay as they've beefed those up as well. Technically they are out of the 2 year warranty but there was no hesitation about just getting me new straps for free.
Great product, great company. If I lose these poles for any reason I'll be buying another pair without a second thought.