Thank you for sharing your observations as people ask me about the Wilson. One 14 seat shuttle isn't enough capacity for a hotel the size of the Wilson located near a ski resort. Did you share your comments with Marriott Bonvoy?
I am not a Marriott apologist and don't know who their ISP is in Big Sky, but local internet is painfully slow locally and has fairly frequent interruptions.
Sounds like you had a good visit.
The front desk was dealing with complaints about everything constantly. I figured they didn't need another from me. I forgot all the fun with the false fire alarms too. They're having some kind of sprinkler system leak, which then triggers their fire alarm, which happened like 3 times in an hour... When I went to go check it out (basically the first caused everyone to go down to the lobby) they said its a known issue....
We did have a good visit, and things mostly went smoothly, considering the season got locked down just weeks after, and I would even go back to stay at the Wilson, but with a narrowed expectation of what was on offer. If you're spending big money (or points) some of that will simply reflect their very limited competition, and the difficulty in getting labor on site. A ton of workers we spoke with were commuting from Bozeman, which has to drive up the cost of getting workers.