SkiCo in my opinion are a class act. It is some years since I corresponded with Dave Perry after a frustrating day but I was very impressed by his prompt (next morning) and seemingly personal response. Don't know if his offer is still good as I was on Ikon last year when I visited. Don't think I am treading on any toes here but no problem if a mod wants to ding it
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Dear Mr Perry
In the spirit of your invitation for comment that appears on the back of your trail map I write to express my disappointment at the experience of Snowmass today.
For context I am a UK visitor who does a lot of skiing and has experienced many resorts across Western US and Canada in addition to widespread travel in Europe and Southern Hemisphere.
Before I made the considerable drive from Eagle County to Aspen to utilise one of my precious day tickets I checked the daily snow report . This assured me in a banner that Aspen Snowmass was 100% open and further that specifically for Snowmass 96% of expert terrain and 97% of advanced terrain was open. This proved to be a considerable and one might suspect deliberate misrepresentation. I had been encouraged to visit Snowmass by reports from proud locals of the Cirque and Hanging Valley areas and was reassured from my morning check that the majority would be open.
It was then extremely disappointing to arrive at the top of the Village Express to have a mountain ambassador tell me that almost all of this terrain was closed and had been closed the day before and that the reason was snow preservation as conditions had been getting too soft. Please note that my ire has nothing to do with surface conditions. I am well aware that skiing is a weather dependent sport and one has to take the rough with the smooth. I could even understand short term or short notice closure due to environmental risk factors but it was clear from my conversation that there was little expectation that the terrain would open and that this was known well in advance. In which case I question why the blatant misreporting? I discovered that not even the Garrett Gulch runs were open.
Further I don't consider the stated reason of snow preservation to be an acceptable reason to penalise paying guests in the present.
The situation was further compounded by the fact that access to the only advanced terrain that appeared to be open ( Cirque Headwall) was via the Cirque Poma and the queue for this was excessive primarily due to your queue jumping policy for ski school. In one cycle at least 5 groups who arrived later than me in line were able to load the poma ahead. Insult was further added to injury when it appeared they were largely uploading to ski not the advanced terrain but the flat groomer. Can I encourage you to amend this queue jumping policy in circumstances where access to advanced terrain is so clearly limited?
Less this just comes across as an extended whinge the day was not without its positives. Your staff were unfailingly polite and professional ( bar the queue jumping issue which I understand is your policy not a specific individual behaviour).
I am however afraid to say that the overall impression given, primarily through your false morning advertising, was of rather a kick in the teeth for the advanced skier. With the greatest respect, and while recognising them as a core demographic for you, I would not have chosen to visit to dice with Spring Break hordes on blue groomers. It is an unfortunate outcome for a resort which aspires to be premium and one which you claim to be world class. On my experience today I wouldn't say Snowmass holds a candle to true world class destinations. Perhaps I was just the victim of an off day.
Yours sincerely
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and the response
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Thank you for taking the time to write me Mr XXX.
First, please accept my apology for the misleading information we gave you which resulted in your understandable disappointment. You are absolutely correct – we should have and could have anticipated the closures of the steep terrain based on the forecast and adjusted our information and messaging to reflect that.
Also, the Ambassador was incorrect, which we also take responsibility for. The sole reason for the closures of the steep terrain was skier safety, not snow preservation. We were in a cycle of record-breaking warm weather (three days) where the snowpack did not fully freeze during the night. Although we can’t forecast with absolute certainty, we could have done better. The opportunity to open or close the steep terrain on Snowmass (and our other mountains) fluctuates hour by hour during this type of weather and if it had been slightly colder the night before we would have been able to open some aspects of the terrain you were seeking. What ended up happening was closure of terrain because of extreme risk of wet-slab avalanche, which we actually experienced at Aspen Highlands when a skier went into a closed area yesterday (thankfully nobody was injured).
Regarding the ski school line at the Cirque – although those in lessons do have the privilege of having special access, the pros should be using their best judgement so as to not overly inconvenience guests like you in the main queue. I appreciate this feedback and we will make sure we re-visit this situation with our ski pros.
I hope that you will be able to return to try our mountains again with our compliments. If you can let us know when this may be possible we will set up a complimentary ticket for another day.
Once again, thank you for your honest and frank feedback, it will help us to improve.
Sincerely,
David