Did the boot tweaks work?
The tweaks were a definite move in a positive direction - the first feeling of optimism that she has had in nearly a year. She feels fairly confident that some additional days on snow and some fiddling with the buckle adjustments will sort things out. If not, the boot fitter gave her the feeling that he is committed to making things right for her.
So, props to Benny Wax and Inner Bootworks!
The time involved in getting a path to resolution is to some degree the result of her decreased time on snow in the past year due to work commitments, etc.
While my family and I remain committed to the idea of going to a quality boot shop for our ski boots (even if we have to travel a large distance), it is obvious that we have to take into account that some people require more visits to get that perfect fit.